Return & Refund Policy for Hitotis.xyz

At Hitotis.xyz, we strive to provide high-quality office furniture that meets your expectations. We understand that purchasing furniture online can sometimes be challenging, which is why we have developed a comprehensive Return & Refund Policy to ensure your satisfaction.

Our Commitment to You

Our mission is to create an exceptional shopping experience. We want you to love your furniture, but if for any reason you are not completely satisfied, our Return & Refund Policy is designed to give you peace of mind.

Return Policy

You can return items within 30 days of receiving your order. To qualify for a return:

  1. Condition: Items must be unused and in the same condition as when you received them. This includes all original tags, labels, and packaging.
  2. Original Packaging: Returns must include all original packaging. This ensures that your furniture is protected during transit.
  3. Receipt or Proof of Purchase: Please include a copy of your receipt or proof of purchase when returning the item.

How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@hitotis.xyz or call us at (619) 825-7413. Provide your order number and details about the item you wish to return.
  2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and instructions on how to proceed.
  3. Pack the Item: Carefully pack the item in its original packaging, ensuring it is secure to prevent damage during return shipping.
  4. Shipping the Return: If applicable, we will provide you with a return shipping label. Please note that return shipping costs may be your responsibility, depending on the reason for the return.

Refund Policy

After we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved:

  • Processing Time: Your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow several business days for the refund to reflect on your account, depending on your bank or credit card issuer’s policies.
  • Non-Refundable Items: Please be aware that certain items, such as custom orders or items marked as final sale, may not be eligible for a refund.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. We will assess the issue and provide options for a replacement or a full refund. To expedite the process, please provide photos of the damaged item along with your order details.

Exceptions

  • Furniture Assembled: If you have assembled the furniture, it may not be eligible for a return unless it is defective.
  • Time-Limited Promotions: Items purchased during promotional sales may have specific return guidelines outlined during the sale.

Customer Support

If you have any questions or need assistance regarding our Return & Refund Policy, please don’t hesitate to reach out to us. Our dedicated customer support team is here to help you:

  • Address: 4918 Avron Blvd, Metairie, LA 70006-1146, USA
  • Phone: (619) 825-7413
  • Email: info@hitotis.xyz

Thank you for choosing Hitotis.xyz for your office furniture needs! We value your trust and aim to provide you with a pleasant shopping experience. Your satisfaction is our priority, and we’re here to assist you with any concerns you may have about your purchase. We look forward to serving you and helping you create a workspace that inspires productivity and creativity!