Refund and Returns Policy

Hitotis Refund & Returns Policy – Hassle-Free Shopping Guarantee

At Hitotis, we stand behind the quality of our natural smoking cessation products. If you are not completely satisfied with your purchase, we offer a flexible refund and return policy to ensure your peace of mind.

1. Eligibility for Returns & Refunds

✔️ Return Window: Customers may request a return within 30 days of the delivery date.

✔️ Condition of Returned Items: To qualify for a return, the product must be unused, unopened, and in its original packaging. Opened or used products may not be eligible for a full refund.

✔️ Defective or Damaged Products: If you receive a damaged or defective item, please contact us immediately at connect@hitotis.com with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost.

2. How to Initiate a Return

📩 Step 1: Contact our support team via email at connect@hitotis.com with your order number and reason for return.

📦 Step 2: Once approved, we will provide a return address and instructions.

🚚 Step 3: Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping fees unless the return is due to a product defect or shipping error.

3. Refund Process

🔄 Processing Time: Once we receive your return, our team will inspect it and process your refund within 5-7 business days.

💳 Refund Method: Refunds will be issued to the original payment method. If you used a credit/debit card, it may take 3-5 business days for the refund to appear on your statement.

🚫 Non-Refundable Items: Certain products, such as promotional items or gift cards, may not be eligible for refunds.

4. Exchanges & Replacements

If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired product. If the exchange is due to an error on our part, we will cover the return shipping costs.

5. Contact Us for Support

For assistance with returns or refunds, reach out to us at:
📍 Address: 400 Washington Rd, Rye, NH 03870, USA
📞 Phone: (603) 433-8773
✉️ Email: connect@hitotis.com

At Hitotis, customer satisfaction is our priority. We are committed to providing high-quality products and a hassle-free shopping experience.

Thank you for trusting us with your wellness journey! 🌿💚